Legal
Terms & Conditions
Please read these terms carefully before using the Veloce platform. By using our services, you agree to be bound by the following terms.
Last updated: March 2026
Terms of Use
Section 01
Acceptance of Terms
By accessing or using Veloce AI ("Veloce"), including its website, chatbot technology ("Aria"), and associated services, you agree to be bound by these Terms of Use.
If you do not agree, you must not use the platform.
Section 02
Nature of the Service
Veloce provides an AI-powered conversational platform designed to engage users in real time, capture and structure enquiry data, and provide insights to businesses.
Veloce is a technology platform and does not act as a real estate agent, financial adviser, or service provider.
Section 03
AI-Generated Content Disclaimer
You acknowledge and agree that responses generated by Veloce AI are automated, outputs are based on available data and programmed logic, and information may not always be complete, accurate, or up to date.
Veloce AI outputs do not constitute professional advice and should not be relied upon as the sole basis for decision-making.
Users are encouraged to seek independent advice where appropriate.
Section 04
User Responsibilities
Users must provide accurate and truthful information when interacting with the platform.
Users must not use the platform for unlawful or misleading purposes.
Users must not attempt to interfere with or disrupt the system.
Section 05
Intellectual Property
All content, software, systems, and technology associated with Veloce are the property of Veloce or its licensors.
You may not copy, reproduce, or distribute content, or reverse engineer or attempt to extract source code.
Section 06
Limitation of Liability
To the maximum extent permitted by law, Veloce excludes all liability for any indirect, incidental, or consequential loss.
Veloce is not liable for decisions made based on AI-generated outputs and does not guarantee uninterrupted or error-free service.
Where liability cannot be excluded, it is limited to the extent permitted under Australian Consumer Law.
Section 07
Third-Party Services
Veloce may integrate with or rely on third-party services.
We are not responsible for the performance of third-party systems or external data accuracy.
Section 08
Termination
We reserve the right to suspend or terminate access where these Terms are breached or there is misuse of the platform.
Section 09
Governing Law
These Terms are governed by the laws of Western Australia, Australia, unless otherwise required by applicable international laws.
Section 10
Updates
We may update these Terms from time to time. Continued use constitutes acceptance of the updated Terms.
Data Processing Agreement
For Veloce Clients (B2B)
Section 01
Purpose
This Data Processing Agreement ("Agreement") governs how Veloce processes personal data on behalf of its clients ("Client").
Section 02
Roles
The Client acts as the Data Controller. Veloce acts as the Data Processor.
Veloce processes personal data only on documented instructions from the Client.
Section 03
Nature of Processing
Processing includes collection of enquiry data via chatbot, structuring and storage of data, and transmission of leads to the Client.
Section 04
Categories of Data
Data categories include name, email, phone number, enquiry details (budget, preferences, timelines), and interaction history.
Section 05
Obligations of Veloce
Veloce shall process data only as instructed, ensure confidentiality of personnel, and implement appropriate technical and organisational measures.
Veloce shall assist the Client in meeting legal obligations and notify the Client of any data breach without undue delay.
Section 06
Subprocessors
Veloce may engage subprocessors (e.g. cloud providers), subject to appropriate contractual safeguards and equivalent data protection standards.
Section 07
International Transfers
Where data is transferred internationally, Veloce ensures appropriate safeguards are in place and compliance with applicable laws (including GDPR where relevant).
Section 08
Data Subject Rights
Veloce will assist the Client in responding to requests relating to access, correction, deletion, and restriction of personal data.
Section 09
Data Breach
In the event of a data breach, Veloce will notify the Client promptly, provide relevant details, and assist in mitigation efforts.
Section 10
Termination
Upon termination, data will be returned or securely deleted. Retention will comply with legal obligations.
Security & Infrastructure
Our Commitment to Security
Section 01
Infrastructure
Cloud-based architecture with secure hosting environments.
Scalable infrastructure designed for performance and reliability.
Continuous monitoring and system optimisation.
Section 02
Data Protection
Encryption in transit (SSL/TLS) to safeguard data during transmission.
Secure storage protocols to protect data at rest.
Controlled access to sensitive information with strict internal policies.
Section 03
Access Control
Role-based access restrictions to ensure appropriate data visibility.
Limited internal access on a need-to-know basis.
Authentication protocols for all system access.
Section 04
AI Data Handling
Structured processing of chatbot interactions with clear data boundaries.
No sale or monetisation of personal data.
Data used solely for service delivery and system improvement.
Section 05
Monitoring and Risk Management
Continuous monitoring of system performance to detect anomalies.
Internal protocols for identifying and addressing risks.
Incident response procedures in place to handle security events promptly.
Section 06
Compliance
Veloce aligns with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
GDPR principles are followed where applicable.
International best practices in data protection are observed across all operations.
Section 07
Business Continuity
Resilient infrastructure to support maximum uptime.
Backup and recovery procedures to protect against data loss.
Ongoing system improvements to maintain reliability and security posture.
Veloce is designed not just as a chatbot, but as a secure, intelligent infrastructure layer for digital customer engagement.
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